Thiel Studio Designs

FAQS

Q: Is concrete brittle? Will it chip or crack?

A: Concrete itself is very durable and common household use should not cause cracks or chips. Corners are vulnerable to hard impacts with blunt objects.

Q: Does concrete scratch?

A: Our concrete is very durable, but protected by a sealer that can be scratched. We always recommend using care and avoid dragging sharp objects across the surface as well as avoiding harsh abrasives when cleaning.

Q: How much maintenance will our concrete surfaces require?

A: Minimal. We recommend to use light solvents (mild soap and water) and clean cloth when wiping the surfaces and cleaning. Avoid using harsh abrasives or cleaning chemicals that could wear down the sealer. There is no scheduled maintenance or periodic upkeep required, such as waxes or polishes.

Q: Will our concrete stain easily?

A: No, not easily. The combination of our curing, processing, and sealing process makes the surface of our concrete very stain resistant. We will never say that our surfaces are “bulletproof”, but they are durable. We recommend wiping up any spills like acids or oils quickly (within a few hours) to prevent hazing and staining. If you take care of it, stains are completely avoidable.

Q: Do I have to worry about putting hot objects on concrete?

A: Heat can affect the durability of the sealer. If the sealer is compromised, the concrete will be vulnerable to staining. As a rule of thumb, if the object is too hot to touch without getting burned, we recommend also protecting the concrete surface.

Q: Isn’t Concrete Heavy? Will you have to worry about the excessive weight on your cabinets?

A: No. Standard cabinetry will have no issue supporting our concrete features as they are manufactured to be manageable. You can estimate the weight of our features at about 8lbs per square foot of surface area.

Q: Are concrete surfaces sanitary?

A: Yes. Our surfaces are sealed with sealer that has been approved for food use and are easily cleaned to prevent bacteria.

Q: How much does custom artisan concrete cost?

A: Every project is different. Our pricing typically starts at $100 per sq/ft and varies with complexity and size. Our pieces are handmade and mistakenly, some believe that artisan concrete surfaces should be cheap because concrete itself is inexpensive – it’s just a bag of concrete, right? Not quite, this is a refined craft and the material cost has very little to do with the cost and quality of the finished product. Violins and 2x4s are both made out of wood, so should they have similar costs?

Q: What colors are available for concrete?

A: Virtually any color! There are infinite color possibilities including every color on the spectrum. In fact, we can color match any Benjamin Moore color swatch. All you need to do is provide us with their color code. Though the color itself is matched, there is naturally going to be variances throughout the surface as an inherent characteristic of concrete.

Q: How much color variation can occur throughout a surface?

A: Concrete is not a homogeneous, uniform material. Just like natural wood or stone, the finished concrete’s appearance can have aesthetic variations of shade, color, and pattern. Variation, especially color and visual texture, almost always occur to some degree or another, but we feel this is what enhances its natural beauty and are considered acceptable in our trade. Typically, darker colored concrete will show more variance in shades throughout while lighter shades will have minimal shade variance.

Q: How can you begin the process of building or designing your own custom concrete feature?

A: You can contact us by phone 561.907.6485 or by e-mail to: info@thielstudios.com. We can work directly with you, your designer, or your contractor on design and logistics.



Online Ordering FAQs

Q: What information do I need to order my custom vanity?

A: Start by printing out the measurement guide here [LINK TO PRINTABLE .PDF] We recommend having someone competent with a tape measure to take accurate measurements of your space. Keep in mind the dimensions should include the desired overhangs. We are not responsible for any modifications that may need to be required to fit your custom vanity top.

Q: How do I install my bathroom vanity countertop?

A. We recommend having a knowledgeable contractor install your countertop. Typically, installation requires the countertop to simply be leveled and adhered in place. For a perfect fit along your walls, trimming the countertop can also be done using common masonry tools. To hook up the drain plumbing, simply screw into the embedded hardware that comes with each of our concrete sinks.

Q: What are the shipping costs for my custom vanity top?

A: Local pick-up is free. To simplify things, we have fixed shipping costs for all shipments within the contiguous United States. Any finished product 48” or less in length will be $200USD. Any finished product that exceeds 48” in length is $300USD. White glove delivery service provides clients with delivery inside the home (not installation) and removal of all packaging from the site. “White Glove” delivery is available for an additional $100.

International: Shipping is available through our shipping broker at cost and varies throughout the world. The customer is responsible for paying any additional taxes, tariffs, or any additional costs.

Q: What should I do upon delivery of my custom vanity top?

A: VERY IMPORTANT! You need to open up the packaging to look for any damage to the product prior to signing any paperwork with the shipping carrier. Concealed damage could occur to the product during handling despite the packaging appearing to be unharmed. If damage is noticed, be sure to make the driver aware prior to leaving. You the customer may be responsible for shipping charges if damaged items are “accepted” upon delivery need to be sent back. We also recommend documenting with pictures if possible.